RETURN, EXCHANGE & REFUND POLICY
RETURNS, EXCHANGES & GUARANTEE
Our Curation & Finishing Model
Every piece at Bella Bella & Co. is carefully initiated into our custom finishing queue the moment your purchase is finalized. This focused, intentional process ensures that a fresh, immaculate, and uniquely tailored product arrives at your door. We want you to absolutely love how our collections transform your space.
Cancellations & Modifications
Because our preparation sequence begins almost immediately to guarantee prompt turnaround times, orders cannot be canceled, adjusted, or modified after 2 hours from the time of placement.
If you should decide within this 2-hour window that you wish to cancel or modify your order, please contact our concierge team immediately via our customer support chat.
Exchanges & Store Credit
To ensure a fair and consistent standard of service and maintain the high textile standards of our limited collection runs, we do not issue refunds to the original form of payment. However, we want you to love your home! We happily accept returns for Store Credit or Exchange within 14 days of delivery.
Please note: Custom name, personalized, or custom design pieces are not eligible for standard returns or store credit (detailed below).
- Return Policy Terms: Items must be returned in their original, unused, and immaculate condition. Return shipping labels and transit costs are the sole responsibility of the customer.
- Custom Name, Personalized, or Custom Design Pieces: Because these selections are crafted to your exact specifications, we are unable to accept standard returns or exchanges. However, we will honor a complimentary priority replacement in the rare event of a design variance or structural defect.
- Color Matching: Because our boutique textiles are prepared to your chosen size and style specifications, we highly encourage utilizing our Fabric Swatch Program if you are coordinating with a highly specific paint shade or bathroom tile colorway before committing to a grand centerpiece.
- Gift Cards: Please note that we cannot accept returns, issue refunds, or offer exchanges for digital gift cards.
Flawless Quality Guarantee
We take immense pride in our artisan standards and carefully inspect every item prior to transit. However, we understand that transit issues or minor variances can occasionally happen. In the rare event that your product arrives with a structural defect or transit damage, we stand behind our work and will issue a priority replacement at no cost to you.
Once your package is delivered, you have 3 business days to inspect your items and report an issue. Please open your package as soon as it arrives and review it right away.
How to Report an Issue & Initiate a Replacement
To report a structural issue or damage, do not ship the items back to our facility. Please reach out to us through our Help Center contact form or via our Customer Support Chat within the 3-day inspection window. To help our concierge team process your replacement request smoothly, please include the following details:
- The exact email address used to place the order.
- Your official order number (found on your invoice or confirmation email).
- Clear, well-lit photographs showing the area of concern or transit damage.
Our team will review your details right away to confirm your replacement qualification and rush a fresh, corrected piece directly to your door.
HOW TO I INITIATE OR REPORT AN ISSUE WITH MY ORDER?
CONTACT US
Contact us here or via our customer support chat.