SHIPPING POLICY
Fulfillment & Shipping
When will my order arrive?
To maintain the high textile standards of our design house, every piece in our collections is carefully prepared, hand-inspected, and polished prior to transit.
Please plan ahead for birthdays and holidays according to our seasonal schedule:
- Art Prints & Wall Decor: Prepared for transit within 4 to 6 business days.
- All Other Standard Collection Items: Prepared for transit within 5 to 8 business days.
- Custom Name, Personalized or Custom Design: Prepared for transit within 7 to 10 business days.
How long does transit take?
Once your boutique order undergoes its final quality inspection, it is immediately dispatched with premium tracking via USPS, UPS, FedEx, or DHL.
- United States Transit: 5–8 business days.
- International Transit: 7–14 business days.
Please note: To ensure your items arrive in immaculate condition, large orders or multi-category purchases may be split into separate, specialized packages and arrive on different days.
Do you ship internationally?
We are thrilled to bring our NYC-designed luxury accents to homes worldwide. International transit typically requires 7 to 14 business days.
To ensure a fair and consistent standard of service, we do not issue refunds for international shipping carrier delays or local customs hold-ups. All international import duties, customs clearance fees, and local taxes are determined by your destination country and remain the sole responsibility of the recipient at the time of delivery.
How do I cancel my order?
Because our pieces are instantly initiated into our custom finishing queue upon purchase, we offer a strict 2-hour cancellation window.
If you need to modify or cancel your order, please contact our concierge team immediately via our customer support chat within 2 hours of placing your order. Once this window has closed, the order is locked into processing and cannot be stopped.
Where is my order tracking?
A dedicated shipping confirmation email containing your tracking number will be sent to your inbox the moment your package departs our fulfillment facility. You can use this number to monitor your delivery updates directly via the mail carrier's network.
- Transit Delays: In the rare event of an unexpected carrier delay, our team will notify you immediately. We do not issue refunds for carrier-related transit delays.
- Lost or Stolen Packages: While we are always happy to help you locate a missing shipment, we are not financially responsible for postal carrier routing errors, or packages stolen from doorsteps and residential lobbies. Please monitor your tracking closely to ensure a secure delivery.
Do you offer promotions or discounts?
To maintain the integrity of our design process and avoid compromising our textile standards, we do not offer individualized coupons or discounts. We occasionally host exclusive, limited-time complimentary shipping events for our inner circle.
To receive advance invitations to our upcoming seasonal promotions and new collection drops, we invite you to join our VIP newsletter list below.